Protection of privacy
In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data (General Data Protection Regulation or GDPR) as well as the law of December 8, 1992 on the protection of privacy with regard to the processing of personal data, Le Côté Vert SA is responsible for the protection of the privacy of its customers.
Le Côté Vert is therefore committed to protecting and guaranteeing the confidentiality of all your personal information collected via the website, when you contact us by e-mail, when you make a reservation in one of our establishments, or by any other means.
Responsible for data processing
Le Côté Vert is responsible for processing your personal data in accordance with the RGPD.
Le Côté Vert SA covers both the Hotel Le Côté Vert and the restaurant La Cuisine au Vert. The company is located in Belgium.
What personal data do we collect?
The personal information that is collected by Le Côté Vert SA are data that can identify you, such as:
Last name, first name, Residence address, country of residence, Passport / ID card number / nationality / date of birth, mother tongue, vehicle license plate
Email address, Telephone number
Credit card number, billing data
Date and duration of stay, location of stay, products and services consumed.
When do we collect your personal data?
When you register on our website
When you subscribe to our newsletters
When you make a reservation at the Hotel le Côté Vert or at the restaurant La Cuisine au vert
When you contact us by any means in order to obtain information on our products or services
When you answer the satisfaction forms after having used our services
When you participate in a contest or promotions
How do we use your personal data?
The data collected are used to manage our relations with you (reservations, information requests, invoicing, etc.) in order to guarantee you an optimal service. Some data must be collected and kept in the context of various legal obligations (accounting and tax, state security, …).
Transmission of data to third parties
Your personal data will not be sold or transmitted to companies other than Côté Vert SA or to the hotel’s direct subcontractors when this is necessary for the proper execution of its services or for marketing purposes to promote our own products and services. Côté Vert is committed to using only subcontractors who comply with the GDPR.
We will only disclose personal information when required by law or in the good faith belief that such disclosure is necessary or desirable under the law, to protect or defend the rights or property of Le Côté Vert Hotel and Restaurant La Cuisine au Vert, the site or its users.
Right of information: If you have any questions or concerns, or if you would like to have more information about the data we process, do not hesitate to send your request to:
Le Côté Vert SA. Ch. de Bruxelles 200 G, 1410 Waterloo (Belgium) or by sending an e-mail to [email protected] .
Access to data, rectification and deletion
You have at any time the right to access, correct or delete your data free of charge by sending an e-mail to [email protected] .
Within 30 days of your request for deletion, your data will be deleted from our databases, unless we are obliged to keep them for legal or regulatory reasons, or for the follow-up of a reservation that has not yet been closed.
We protect your personal data
All the personal data that you communicate to us is stored on secure servers which are only accessible to the staff of Le Côté Vert who have access rights and who have an obligation to keep the information confidential.
Attention: The Hotel Le Côté Vert and the Restaurant La cuisine au Vert are present on social networks. When you use the buttons that link to the social networks, remember that any information you disclose on the social networks becomes public. Le Côté Vert SA is not responsible for the use that social networks make of the data that you disclose there. So always be careful about the personal data you give to anyone in this context.
Cookies management policy
The configuration of the Côté Vert SA website does not allow the collection of information from your computer or any other means of connection without your intervention. In other words, if you do not voluntarily and deliberately provide us with certain information, we will not know your identity, your e-mail address, or other information that could identify you.
Analytical cookies to compile aggregate data about website traffic and interaction in order to improve website navigation by analyzing the number of visits and time spent on our website, such as: The website uses Google Analytics cookies for this purpose.
Third-party cookies, specific to audiovisual services, social media or advertisements accessible on our website. These are cookies such as: facebook.com, instagram.com, cubilis.com, linkedin.com …
Your cookie preferences
By default, most browsers are automatically set to accept cookies. If you do not want cookies to be stored on your computer, you can refuse or block the installation of all or some cookies by changing your browser settings. How you enable or disable cookies and how you delete them depends on your device and your web browser. Please note that if you do so, you may reduce your browsing experience and be denied access to certain pages of a website.
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